Exceeding Expectations

The Laurel Way

At The Laurels of Norworth, it is our mission to create a legacy by exceeding the needs and expectations of those we serve while embracing The Laurel Way. We understand that caring is more than providing excellent medical and guest services. It also includes being a companion and treating each guest with the utmost dignity, respect, and compassion.

"The Laurel Way of Caring" can be found in a warm smile, a kind word, or a comforting touch. We are passionate about our mission, and it is reflected in the letters we receive from guests and family members.

Marian

“Veronica cares about her job.  She always comes fast to answer the light and is always happy to help me get to the bathroom, no matter how many times you have to go!"

Susan

“Morgan (the RN Unit Manager) listens and follows up on everything she's promised.  She is a strong patient advocate and an effective leader.”

Daniel

“Rhonda (Occupational Therapist) would stay with patients to make sure their needs where met and that they were safe.”

Janie

“Glenda (cook) you are the best.  Thank you for going the extra mile for our guests by making her potato soup (even though it wasn't on the menu).  She was very thankful.”

Yolanda

“Shelly sat up in the lobby with a guest until his family came to get him for his appointment.  He was anxious about his appointment, but she was really kind and reassuring to him.”

Kacie

My grandfather was transferred here after breaking his neck. At 83 he continues to recover and regain strength. He constantly says that he feels well cared for and that the staff is very kind. He thoroughly enjoys Physical Therapy and when we visit him at the window he is regularly checked on.

Barbara

My aunt was recently at this nursing home and we cannot thank them enough ... We were very hesitant for her to go to a nursing home because of COVID but were very happy with the stay ... We cannot thank them enough for all they do each and every day during COVID-19.

Thomas

The therapy team, I can’t thank you enough for getting my mom back on her feet! It’s a tough time for us all, but let’s remember these people signed up to do this job because they care, and I believe that more than ever here. Thank you, thank you, thank you to all you true health care heroes at Norworth!!

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